Firkin Insurance - Customer Service

Golden Brew Program

· You're #1

We putting our client's needs first and foremost.

· Big, small, solid

Nationally recognized by insurance carriers as a superior agent. Owner managed - not some massive, uncaring institution. In business since 1927

· Save $

You can depend on us to get the best possible rates. We are direct agents of 15 major companies and have access to hundreds more.

· Protection is our key

We make certain that you have the proper protection - no less or more than you need.

· Our product - proper claims handling

Our claims people are on your side. They follow a claim from beginning to end to make certain that you get a fair and timely deal.

· We know our stuff

Our producers and account executives stay current on the constantly changing insurance industry.

· We have a Ph.D in Communication

We return every call.
Calls received before 3:00 are returned the same day.
Every employee has a direct phone number.
Every employee has an email address.
Every employee has a direct fax number.
Every employee updates voice mail daily, so you know when some one is on vacation or in a meeting for the rest of the afternoon.

· Nice people

We're honest, friendly, sincere and always ready to take that extra step.